Customer Feedback Analyzer: Sentiment & Theme Extraction from Reviews
Turn thousands of customer reviews into actionable insights — sentiment trends, recurring themes, and priority recommendations.
Your Customers Are Telling You What to Build
Buried in support tickets, app reviews, and survey responses are the insights that should drive your roadmap. The Feedback Analyzer extracts themes, sentiment, and priorities from thousands of reviews in minutes.
How It Works
Upload reviews from any source — CSV, JSON, or connect directly to review platforms. The AI categorizes feedback, extracts themes, and identifies the issues your customers care about most.
import vincony
client = vincony.Client(api_key="YOUR_API_KEY")
analysis = client.tools.analyze_feedback(
data=[
{"text": "Love the product but the mobile app crashes constantly", "source": "app_store", "rating": 3},
{"text": "Best tool I've used. The API is incredibly well documented", "source": "g2", "rating": 5},
{"text": "Pricing is too high for small teams. Need a starter plan", "source": "survey", "rating": 2},
# ... thousands more
],
extract=["themes", "sentiment", "feature_requests", "pain_points"],
group_by="theme"
)
print(f"Reviews analyzed: {analysis.total}")
print(f"Overall sentiment: {analysis.overall_sentiment}")
print("\nTop themes:")
for theme in analysis.themes[:5]:
print(f" {theme.name}: {theme.count} mentions, {theme.sentiment} sentiment")
print(f" Example: "{theme.top_quote}"")
print("\nTop feature requests:")
for req in analysis.feature_requests[:5]:
print(f" {req.feature}: {req.mentions} requests ({req.urgency} priority)")Trend Tracking
Track sentiment and theme trends over time. See if that bug fix actually improved customer satisfaction, or if a new feature is generating complaints.
Competitive Comparison
Analyze competitor reviews alongside yours. Understand where you're winning and where competitors are beating you in customer perception.
# Generate executive summary
summary = client.tools.analyze_feedback.executive_summary(
analysis_id=analysis.id,
format="pdf",
include_charts=True,
recommendations=True
)
summary.download("feedback-report-q1.pdf")Pricing
500 reviews/month on Free. Unlimited with trend tracking on Pro and Enterprise.
Try It Free — 100 API Credits
Start using these tools today with Vincony's free Developer plan.
Get Free API Key